EMALAHLENI — Elderly and disabled residents in eMalahleni are struggling to access social grants due to long queues, early closures and limited service access at South African Social Security Agency (SASSA) offices, prompting Executive Mayor Vusi Nhlapho to intervene.
“I arrive as early as 04:00, but by the time the offices open, the queue is already too long. Sometimes we are told to come back the next day, and that is very difficult for us,” said Maria Nkosi (72) from KwaGuqa.
Nhlapho recently conducted a walkabout with representatives from SASSA and the Department of Social Development as part of efforts to address ongoing service delivery challenges.
The intervention follows concerns raised during Integrated Development Plan (IDP) consultations, where residents cited long queues, early closures and the challenges faced by elderly people and those living with disabilities in accessing services.
Another resident raised concerns about the lack of prioritisation for older persons.
“We are old and cannot stand for hours, but there is no proper system to assist us. It feels like our struggles are not being taken seriously,” said Johannes Mabuza (68) from Ackerville.
The municipality has identified potential facilities that could be used to ease pressure on existing SASSA offices. However, officials confirmed that no fixed timelines have been set for the relocation or expansion of service points.
The process remains subject to ongoing engagements and administrative procedures between the municipality and relevant government departments, with a focus on sustainable and responsive solutions.
On prioritising vulnerable groups, the municipality clarified that it does not interfere with SASSA’s operational mandate, as this is a national function. However, it continues to advocate for improved accessibility and efficiency during standard operating hours.
Both the municipality and SASSA have emphasised the importance of prioritising the elderly and persons with disabilities. The municipality is also exploring ways to improve accessibility within its own facilities to ensure that future service points are inclusive.
Nhlapho said concerns raised during IDP engagements highlight the urgency of improving service delivery.
“While due processes must be followed, the municipality remains committed to working collaboratively with SASSA to ensure dignified, accessible and efficient service for all beneficiaries,” he said.
The municipality has reaffirmed its commitment to responsive governance and said the community will be kept informed as engagements continue.
